Privacy Policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide. When you submit a form (such as a strategy call request or a contact message), we collect the details you enter — for example your name, business or team name, email address, phone number, call volume, and any information you share about your business.
• Call data. Once your AI receptionist is active, calls placed to your business line are answered, processed, and may be recorded and transcribed so the AI receptionist can hold a conversation, qualify the caller, and book appointments. Call recordings and transcripts may also be made available to you for review.
• Information collected automatically. Like most websites, we may automatically collect limited technical data such as your browser type, device, approximate location, referring page, and pages viewed. This helps us understand how the site is used and improve it.

2. Contact Forms & Voice AI Processing

Form submissions are delivered to us by email through a third-party form-processing service (Web3Forms). We use the information you submit only to respond to your inquiry and communicate with you about your business. Calls to your AI receptionist are processed by our voice AI and telephony service providers in order to answer the call, hold a conversation, and book appointments on your behalf. We do not sell this information or use it for unrelated marketing.

3. Analytics

We may use privacy-conscious analytics tools to measure aggregate, non-identifying usage (such as page views and general traffic sources). Analytics data is used solely to understand and improve site performance. Where required, analytics is loaded only with your consent.

4. Cookies

Our site uses only the cookies necessary for it to function and, where applicable, optional analytics cookies. You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to browse the site or contact us.

5. Email Notifications & Communication Preferences

When your AI receptionist books an appointment, we send you an email notification with the caller's details and appointment time. We will only send you messages relevant to your business, your account, or your inquiry. We do not add you to any marketing list without your consent, and you can update your communication preferences or ask us to stop contacting you at any time by emailing us.

6. SMS & Text Message Consent

If you provide a phone number through our website forms or as part of your account setup, you may opt in to receive text messages from Cruzync Studio. These messages are transactional and conversational, not marketing — for example: replies to an inquiry you submitted, appointment confirmations and reminders, and, if your account uses missed-call text-back, a brief automated follow-up text sent on your business's behalf to a caller whose call went unanswered.

• Consent. By checking an SMS opt-in box or otherwise providing your number for this purpose, you consent to receive these messages from Cruzync Studio. Consent to receive text messages is never required as a condition of purchasing any service.
• Message frequency varies based on your inquiry or account activity. Message and data rates may apply.
• Opt-out. Reply STOP at any time to stop receiving text messages, or reply HELP for assistance. You can also contact us directly to update your preferences.
• No third-party sharing. Text messaging originator opt-in data and consent — that is, your phone number and SMS consent status — is never shared or sold to any third party or affiliate for their own marketing or promotional purposes. This information is used solely to deliver the Services described above.
• We are not liable for delayed or undelivered messages, or for carrier fees. Supported carriers are not liable for delayed or undelivered messages either.

7. Third-Party Services

We rely on a small number of reputable third-party services to deliver this service, which may process limited data on our behalf, including:

• Form delivery (Web3Forms) to receive your submissions by email.
• Voice AI, telephony, and SMS providers to answer, process, and route calls and text messages on your business's behalf.
• Calendar providers to schedule and sync booked appointments.
• Website hosting and content delivery to serve this site.

These providers process data solely to deliver the Services described in this policy — never for their own independent marketing. Each maintains its own privacy policy governing how it handles data.

8. Data Security

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. Form submissions are transmitted over encrypted (HTTPS) connections. No method of transmission or storage is 100% secure, but we work to safeguard your data and only retain it for as long as needed to serve you.

9. Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, simply email us and we will respond promptly.

10. Children's Privacy

This website is intended for business owners and is not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your information, contact us at [email protected].