Refund Policy.
Last updated: July 20, 2026
This Refund Policy explains how refunds, deposits, and cancellations work when you engage Cruzync Studio's services ("Services"). Our goal is to be fair and transparent — every engagement starts with a free, no-obligation strategy call, so you always know what you're signing up for before any money changes hands.
1. Deposits
Some custom project engagements — such as one-time setup work, custom integrations, or website work — may require an upfront deposit before work begins. A deposit secures your place in our schedule and covers initial planning, configuration, and account setup. Deposits are non-refundable once work has begun, except where we are unable to deliver the agreed scope of work.
2. Monthly Subscriptions
Our core service is billed as a month-to-month subscription with no long-term contract required. Because service is provided continuously throughout each billing period, subscription fees already billed are non-refundable once service for that period has been delivered. You may cancel at any time — cancellation simply stops future billing starting at the end of your current billing period.
3. Project Cancellations
If you cancel a custom project before it's complete, you'll only be billed (or your deposit will only be applied) for work already completed and resources already committed up to the cancellation date. Any deposit applied to that completed work is non-refundable. Any prepaid project fees beyond the work actually performed will be refunded to you.
4. Completed Work
Once a deliverable — such as a configured system, a completed setup, or a finished project milestone — has been delivered and accepted, fees for that work are final and non-refundable. This allows us to dedicate the time and resources your project needs without the risk of that work going uncompensated.
5. Digital Services
Because our Services involve configuration, integration, and the use of third-party software, voice AI, and telephony providers, we're generally unable to offer refunds once a subscription period has started or a digital service has been activated, except where required by applicable law or as otherwise described in this policy.
6. Refund Eligibility
We want you to feel good about working with us. If something wasn't delivered as agreed, or you believe you were billed in error, contact us within 14 days of the charge in question. We'll review the situation in good faith, and where appropriate, issue a partial or full refund.
7. Billing Disputes
If you believe a charge is incorrect, please reach out to us directly before disputing the charge with your bank or card provider. Most billing questions can be resolved quickly once we understand what happened, and a direct conversation is almost always faster than a formal dispute.
8. Contact Us
Questions about a charge, a deposit, or this policy? Contact us at [email protected] and we'll get back to you within one business day.